About the role
The ICT Service has a vacancy for an Applications Support Analyst to work on our busy support helpline. The role involves being the first point of contact with school staff who are looking for support and guidance with their school MIS systems, as well as logging more general ICT issues for our Technical Support team.
Experience of a schools MIS system is essential to the role (SIMS, FMS, Arbor or Bromcom) but on the job training will also be provided for the right candidate to gain more expertise across the various systems.
Being a customer facing role you need excellent communication skills, be well organised and have good all round IT literacy.
This is a fixed term role with a hybrid work pattern (normally 2 days office-based working in St Ives, Cambridgeshire)
Interviews for the role will be conducted on Friday, 26th May.
For more information or to chat about this opportunity please contact:
Marcus Purnell - Service Delivery Manager
Tel:01223 935563
Email:marcus.purnell@theictservice.org.uk
or
Jane Ryan - Application Support Manager
Tel:01223 935565
Email:jane.ryan@theictservice.org.uk
What will you be doing?
Working within our friendly Application Support team your role will be to field calls and emails from school staff who need support and guidance with their school MIS systems. You will analyse issues and regularly investigate solutions via our remote support tools providing the service that our customers have grown to expect from us.
You will also be first point of contact on the more general ICT issues that come in for our Technical Support team to resolve. You will listen carefully to understand the issue and accurately pass on the core details to enable the problem to be progressed swiftly.
About you
You will have:
- 5 GCSE's or equivalent or NVQ Level 2, including English and Maths
- Recognised training or extensive experience of one of the following school MIS systems - SIMS, FMS, Arbor or Bromcom
- Good knowledge of how schools operate from an administrative perspective
- Good general IT skills in common business applications such as Microsoft 365 or Google
- Excellent communication, interpersonal and organisational skills
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme.
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
The ICT Service is a 'traded arm' of the Cambridgeshire County Council offering ICT solutions and comprehensive support packages for schools.
For more information please visit www.theictservice.org.uk
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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