About the role
We are looking for a highly organised and detail-focused Business Officer to join us in an exciting new role predominantly supporting the administration of customer complaints and feedback across Children, Education and Families.
This newly created position will play a key role in helping the council deliver excellent customer service by ensuring complaint acknowledgements and associated processes are managed efficiently and within required timescales. As the role develops, there will be opportunities to expand responsibilities and contribute to wider administration and service improvement activity.
This is an ideal opportunity for someone who enjoys working with clear processes, managing information accurately, and taking ownership of administrative tasks that make a real difference to customers and services, whilst contributing to the council’s vision of ‘a healthy, fair and sustainable Cambridgeshire’.
For more information or to chat about this opportunity please contact louisa.gilby@cambridgeshire.gov.uk.
What will you be doing?
Working closely with Complaints Officers, Business Support and Service Managers, your responsibilities will include but are not limited to:
- Monitoring and managing correspondence channels.
- Updating feedback records accurately within the council's Customer Feedback System.
- Recording acknowledgement dates and ensuring key deadlines are monitored.
- Uploading and filing documentation in line with agreed procedures.
- Maintaining accurate audit trails and records relating to complaint activity.
- Supporting the administration of overall feedback processes and escalating issues where required.
- Using reporting tools and dashboards to monitor feedback activity.
- Assisting with the development and maintenance of process guidance and administrative procedures.
- Providing general administrative support to the wider service functions as required.
About you
We are looking for someone who:
- Has excellent organisational skills and strong attention to detail.
- Enjoys working with structured processes and procedures.
- Is confident using various IT systems and databases.
- Can manage competing priorities and work independently.
- Has excellent written communication skills.
- Is comfortable working with confidential and sensitive information.
- Takes pride in producing accurate work and maintaining high-quality records.
- Works collaboratively and builds positive relationships with colleagues.
- Can be an advocate for the council’s Customer Care Standards and Customer Experience principles.
Experience of working in an administrative or business support environment would be beneficial, although training will be provided.
If you are organised, process-driven, and enjoy making a positive impact through excellent administrative support, we would love to hear from you.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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