About the role
Looking for dedicated candidate to assist the ERP Management team in the provision of a ‘Functional Centre of Excellence’, by acting as functional specialists in the use of ERP and associated systems, consulting and working with other ERP partners and colleagues as appropriate to ensure consistency of practice and quality data, and developing the ERP system and other related business systems to drive out efficiency savings and to ensure that statutory requirements are met.
The role is within the Business Systems & Enterprise Applications, which is part of the WNC DTI and the core functions are to:
- Resolve complex incidents and requests that have not or cannot be resolved at the first point of contact so that all incidents and requests are resolved with the most cost effective and efficient solution with a minimal disruption to systems & applications users.
- Monitor and manage support call queues. Carry out incident and service request investigation and resolution.
- Liaise with users, colleagues within Business Systems & Application Support and third-parties over support issues, raising and escalating support calls as necessary in order to achieve satisfactory resolution in a timely manner.
- Act as system experts in the use of ERP system and associated systems
- Support in the development and maintenance of the relevant functional module to drive out efficiency savings and to ensure that statutory requirements are met.
- Strengthen our core shared services provision
What will you be doing?
Main accountabilities
1. System Development
Provide support to the Functional Analysts in the development and implementation of proposals for expanding and improving the use of the ERP in order to drive out efficiencies from the system and meet changing needs of multiple Councils and partners, as well as ensuring that any changes to legislation are reflected on the system as appropriate.
Undertake standard development work, such as the creation of basic payroll elements, without supervision and work alongside Functional Analysts in the delivery of more complex or bespoke development items.
2. System Testing
In conjunction with the Functional Analysts, carry out comprehensive testing across the relevant ERP modules for all developments, upgrades and patches including preparation and maintenance of test plans and scripts.
3. Advice and Support/Problem Resolution
Provide specialist functional support with queries and issues raised by ERP module users and escalated from Business Support. Act as subject matter experts to ERP users in order to ensure understanding and to diagnose and resolve queries and issues at the earliest opportunity. Ensure smooth running of functional processes, escalating any issues to Functional Analysts where appropriate.
4. System Maintenance
Maintain the ERP modules, including updating and setting up complex data structures within the modules to meet changing business needs. An understanding of the relationship between the data structures and the impact of changes across modules is required.
5. Partnership Working
Work for multiple Councils and partners across the ERP and related business systems on projects to develop and improve the system to ensure project success across all modules and minimise impact of changes to users. Manage new customer on boarding and TUPE processes, escalating development issues to Functional Analysts where required.
6. System Monitoring
Ensure quality assurance processes are followed for the ERP modules and where needs are identified develop new QA processes to ensure data quality and minimise risk. Ability to communicate recommended processes to all users to ensure consistency.
7. User Training
Maintain user manuals and training materials for ERP modules upon direction of Functional Analysts. Deliver and evaluate training across multiple platforms to users when required.
About you
Qualifications, knowledge, skills and experience
Minimum level of qualifications required for this job
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Qualifications Required |
Subject |
Essential/ Desirable |
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Key Skill Level 4: Bachelor’s degree; HNC; HND NVQ level 4 or equivalent. |
No actual qualification required but proven ability to work at this level
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Essential |
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Key Skill Level 4: Professional qualification. |
Professional qualification in relevant functional area, e.g. CIPP, CIPD, AAT, ACCA
ITIL |
Desirable |
Minimum levels of knowledge, skills and experience required for this job
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Identify Describe |
Essential/ Desirable |
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Knowledge |
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Relevant functional knowledge (HR, Payroll, Finance, Procurement management) |
Good understanding of the requirements of the relevant functional area and how they translate into system requirements.
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Essential |
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IT Applications |
Understanding of and interest in how IT applications particularly databases work. |
Essential |
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ERP |
Working and functional knowledge and experience of using ERP system(s) to be able to support the needs of the relevant functional team and system end users across multiple Councils and partners |
Desirable |
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Local Government |
Understanding and awareness of the specific requirements of the Public Sector and in particular Local Government in relation to the ERP system, performance, reporting and information requests. |
Desirable |
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Skills |
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Microsoft Office applications |
Excellent skills with office applications to produce system documentation and presentations. Proven ability to manipulate data in Excel and to analyse results/output. |
Essential |
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Communication Skills |
Excellent interpersonal skills. Able to communicate at all levels including ability to explain and present technical information or solutions in a format and language suitable for the audience. This will include nontechnical professional system users and managers. |
Essential |
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Problem solving |
Ability to analyse errors, issues and changes raised in relation to the system and implementing effective solutions to these in a timely manner. |
Essential |
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Attention to detail |
Ability to analyse data and system performance to spot errors and omissions. Ability to think through possible business scenarios for the implications of a system fix or enhancement. |
Essential |
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Planning and Prioritising |
Able to prioritise work in a time pressured environment, managing conflicting requirements and resource constraints across the team and multiple Councils and partners, whilst managing expectations openly, fairly and effectively. |
Essential |
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Customer Service |
Proven customer service skills to support users. Understand the needs of customers. |
Essential |
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Initiative |
Able to work independently and take appropriate actions without needing direction or instruction from others |
Essential |
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Report writing |
Ability to use a reporting package like SSRS to produce ad hoc reports. |
Desirable |
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Training |
Experience of delivering formal training |
Desirable |
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Experience |
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Relevant functional experience (HR, Payroll, Finance, Procurement management) |
Experience in a relevant functional role, preferably within a large, complex organisation |
Essential |
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Database applications |
Experience of using database applications, preferably an integrated ERP system. |
Essential |
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General |
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Equal Opportunities |
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs. |
Essential |
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Ensure that reasonable care is taken at all times for the health, safety and welfare or yourself and other persons, and to comply with the policies and procedures relating to health and safety. |
Essential |
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GDPR |
Awareness of GDPR rules and adherence to the council data governance requirements. |
Essential |
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Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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