About the role
Do you have a knack for helping people, and a desire to work at the heart of the local community? We are looking for an enthusiastic and versatile person to join our friendly and hard-working team.
St Neots Library is a busy and vibrant library catering for a growing, and diverse, community. As well as catering for all ages with our selection of books, we organise regular activities and events, and work closely with schools and other local groups.
This is an 18.5 hour post, based at St Neots Library.
Staff from St Neots Library support a wider team which includes Buckden Library, and occasionally other libraries in the Huntingdonshire District. Therefore, some travel may be necessary from time to time.
For more information, or to chat about this opportunity, please contact Martin Gilman.
Email: Martin.gilman@cambridgeshire.gov.uk
Phone: 07443 146506
What will you be doing?
This is primarily a customer facing role working in the library, dealing with enquiries, processing stock, carrying out admin work and also assisting with and running events. Although there is plenty of routine work, there are many opportunities to be creative.
Library experience is an advantage. However, we would love to hear from candidates who have demonstrated exceptional customer service skills in other contexts. Training will be given on specific library systems, but an ability to work with IT is assumed.
The successful candidate will be passionate about what public libraries can offer, and able to promote our services both within the library and in the wider community.
Please refer to the Job Hazards information for more details about the demands of the job.
About you
Please refer to the job description and person specification for full details about this job role.
Please note: The supporting statement is the most important part of your application. This will be used in the shortlisting process to assess whether you meet the essential requirements for the role.
When completing the supporting statement for this position, please tell us how your skills, experience, capability and potential match each of the criteria in the person specification. Think carefully about the following criteria and provide practical examples of how and when you have used the particular knowledge, skill or experience:
• Demonstrate your understanding of delivering good customer service
• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
• A pleasant, helpful manner with customers of all ages and abilities.
• A strong team player, able to work with colleagues on projects and contribute to team goals
• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
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