Enhanced Response Service Support Worker

What will you be doing?

As a responder you will be responding to Telecare alerts from people who need non-emergency assistance. This can include:

• Providing assistance to get a person up from the floor following a non-injured fall

• Personal care – that is needed in an urgent and unplanned circumstance

• Providing reassurance

• Responding to silent calls

We also respond to non-injured calls from the ambulance service and calls from our partnership teams.

The post requires flexible working and includes evening and weekend shifts with additional Bank Holiday cover when needed. This is a 24-hour, 365-day service.

The contracts we can currently offer are:

• 35 hours per week, based in Signet Court, Cambridge.

• 28 hours per week, based in March, Fenland.

About you

You will need to work in a way that demonstrates and promotes high standards of care, commitment and communication. To recognise service users as individuals and promote dignity in care. To understand and support diversity. We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. We require you to understand and demonstrate this commitment.

The role involves travel across Cambridgeshire, and so you will need access to a car, and have a full driving licence with business insurance.

This is a rolling campaign, and we will review applications daily so please don't wait for the closing date to apply. Candidates will be progressed shortly after they apply, and the opportunity will be filled as soon as we identify a suitable candidate, which may be before the closing date.

So please don't hesitate, we want to speak to you now!

For further information, please email Claire Hodge on claire.hodge@cambridgeshire.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service.

The council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers