About the role
Are you an enthusiastic, hardworking and flexible leader looking for an exciting people-facing Financial Operations Manager position?
Do you have expert Welfare Benefits, Finance or Customer Service experience?
Do you have 3 years demonstrable people management and leadership experience?
Are you interested in or have previous experience in Financial Assessments within Social Care?
We would love to hear from you as we have an exciting and fantastic opportunity for a Financial Assessment Operations Manager role to lead the Adult Social Care Financial Assessments Team.
Why Join Us?
If you are wondering why you should join us, here’s what some of our team members have to say:
‘I’ve worked for the Financial Assessment team for just under a year. Throughout that time, I have felt fully supported by my team leader and colleagues to progress. Training has been in bite-sized chunks with regular supervision to ensure my proficiency to move to the next step. Targets and goals are mutually agreed and clearly communicated. I feel thoroughly valued and supported at work whilst also being given the right balance of freedom to get on with the job.’
‘I’ve worked for the Financial Assessment Team for over 3 years and have built some good relationships in the team during that time. I have enjoyed gaining the knowledge and understanding needed in this role and helping customers to understand the financial assessments and the processes involved. I have received good support from colleagues and managers, which is most appreciated when a case is particularly challenging, and I’ve enjoyed being able to offer my support to others too.’
The post is full time permanent working 37 hours per week and the salary scale is £46,285- £49,620. The position will be based in Scott House Huntingdon, however the role enjoys flexible ways of working that suits you – the financial assessment team are currently and predominantly working remotely with occasional office days and service user home visits.
About The Role
Anyone in receipt of Adult Social Care may need to make a financial contribution based on their capital and income. This is calculated by a means tested financial assessment which is the work the Financial Assessment Team undertake. This role will provide operational management, leadership and supervision of the Council’s Adult Social Care financial assessment team, and lead by example in setting high standards in the quality and delivery of service provision - ensuring that agreed customer and service standards are met.
We are a dedicated team, with a supportive senior management team to encourage your learning and development.
If you feel you have the experience, skills, attributes, and motivation to lead the Financial Assessment Team, we are looking forward to hearing from you.
Interviews will be held on Microsoft Teams.
If you would like to have an informal discussion about the role on offer, please contact Head of Service Finance Operations, Richard Gibson at richard.gibson@cambridgeshire.gov.uk.
What will you be doing?
The role of the Operations Manager includes;
- Responsibility for interpretation and implementation of care charging statute, guidance, policy and good practice in care charging matters
- Plays a key role in local care charging policy direction and development, including relevant consultation, analysis, research, and benchmarking comparison.
- Ensures effective and productive liaison with internal and external partners including the Council’s Adult Finance Team, Debt Recovery and Client Funds Teams, DWP and other services/organisations as required.
- Provides effective operational management, leadership and supervision of the financial assessment service, ensuring that financial assessments are completed in a timely, efficient and accurate manner
- Oversees, plans, organises and co-ordinates activity ensuring that all service areas within the financial assessment are adequately resourced
- Provides examination, analysis, assessment and interpretation of a range of financial information
- Financial management of the staffing and equipment budget for the financial assessment service including monitoring, monthly reporting and forecasting – aiming at all times to deliver the service within the available budget in a financially efficient and effective way
- Assumes overarching management responsibility for the recruitment, staff development, personal performance, sickness absence and first stage disciplinary matters for the service.
- Leads collaborative projects that support developments / improvements for the Financial Assessments Team and wider service.
About you
Transferable Skills and Experience that would make you successful in this role include:
- Proven experience of leading and managing a team and a positive, competent management style – capable of building and sustaining a productive and cohesive team
- Experience of having worked at a management level in a political or similarly challenging environment
- Excellent written and verbal communication skills
- Strong IT user skills on all Microsoft Office applications and financial systems
- The ability to analyse business requirements and translate them into solutions / recommendations and to collate, produce and present information using statistical data analysis to inform evidence-based decisions
- The ability to plan and prioritise to meet many and varied deadlines, including statutory deadlines
- The ability to work with and impact stakeholders to deliver results with a proven record of effective stakeholder engagement
- Excellent influencing skills that promote open and constructive working relationships with colleagues, subordinates and managers
- Risk aware; able to collate information, analyse the options and take appropriate decisions
- Knowledge and experience of organisational change and development
- Knowledge and experience of using innovation to solve organisational issues
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits. Working with us means you will benefit from:
- A supportive senior management team that will champion your learning and development
- Work life balance and flexible ways of working
- A real focus on wellbeing
- Employee Assistance Programme – access to free support 24 hours a day
- Payment for business mileage expenses
- Employee Benefits scheme with lifestyle and shopping discounts.
- Generous annual leave provision
- Flexible Bank Holidays
- A comprehensive pension scheme.
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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