Financial Assessment Team Leader

What will you be doing?

If you are wondering why you should join us, here’s what some of our team members have to say:

‘I’ve worked for the Financial Assessment team for just under a year. Throughout that time, I have felt fully supported by my team leader and colleagues to progress. Training has been in bite-sized chunks with regular supervision to ensure my proficiency to move to the next step. Targets and goals are mutually agreed and clearly communicated.  I feel thoroughly valued and supported at work whilst also being given the right balance of freedom to get on with the job.’

‘I’ve worked for the Financial Assessment Team for over 3 years and have built some good relationships in the team during that time.  I have enjoyed gaining the knowledge and understanding needed in this role and helping customers to understand the financial assessments and the processes involved.  I have received good support from colleagues and managers, which is most appreciated when a case is particularly challenging, and I’ve enjoyed being able to offer my support to others too.’

The post is full time permanent working 37 hours per week and the salary scale is £30,151 - £32,020.  Part time hours will also be considered.  The position will be based in Scott House Huntingdon, however the role enjoys flexible ways of working that suits you – the financial assessment team are currently and predominantly working remotely with occasional office days and service user home visits.

About The Role

Anyone in receipt of Adult Social Care may need to make a financial contribution based on their capital and income. This is calculated by a means tested financial assessment which is the work the Financial Assessment Team undertake. Financial Assessment Officers offer advice and assistance to service users (or their representatives) to complete a financial assessment form and ensure they understand the process. The team manage their own financial assessment case load and determine any financial contribution a service user may need to make based on Policies and Legislation. The team also provide advice to service users on general welfare benefit matters: helping to maximise service user’s income by identifying potential welfare benefit entitlement.

About you

The role of the Team Leader includes;

• Managing the flow of financial assessment work for the service in a professional, customer focused and efficient manner utilising a combination of people, process and technology

• Demonstrate expert understanding of financial assessment policies and legislation ensuring that the team are compliant with the work they undertake

• Respond to and resolve complex requests and queries

• Day to day line management of direct reports, taking responsibility for developing, appraising and rewarding team members and driving forward morale, training and performance

• Identify areas of the service where improvements could be made and make recommendations to improve efficiency, revenue and customer experience

• Work collaboratively on projects that support developments / improvements for the Financial Assessments Team in a professional and positive way

Transferable Skills that would make you successful in this role include:

• Proven experience of managing a team delivering excellent customer service, with experience of conflict resolution, negotiation and diplomacy
• High level of numeracy and literacy skills and experience of managing a team that complete accurate figure work
• Strong commercial acumen and organisational skills. An ability to manage a team that handle multiple tasks while working to tight deadlines and maintaining a high degree of accuracy and organisation
• Ability to influence and communicate with managers and customers
• Experience of developing user guides and training documentation
• Articulate and able to communicate in a clear manner both verbally and in writing, in particular with at risk adults and their carers, to achieve desired outcomes
• The ability to travel to visit service users at their home from time to time

We are a dedicated team, with a supportive management team to encourage your learning and development.

If you feel you have the experience, skills, attributes, and motivation to become part of our team, we are looking forward to hearing from you.

If you do not have the full requirement of the person specification, please do still apply as we offer training and a full induction programme, with regular supervision and yearly appraisal (please note that currently training is taking place both virtually and in an office environment when it is not possible to conduct remotely). There’s also continued ongoing support from our friendly and supportive team, to allow you to succeed and thrive in your role.

Interviews will be held on Microsoft Teams.

If you would like to have an informal discussion about the roles on offer, please contact Operations Manager, Jo Favill at joanne.favill@cambridgeshire.gov.uk.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme.
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme
• Generous annual leave provision.
• A real focus on wellbeing
• Employee Assistance Programme – access to free support 24 hours a day
• A supportive management team that will champion your learning and development
• Payment for business mileage expenses

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities. 

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers