About the role
Are you a seasoned IT professional with a passion for leading and managing diverse technical teams? We are seeking a dynamic and experienced Head of IT Operational Services to oversee the day-to-day delivery of support services and acts as the senior technical lead for our Digital Service. This pivotal role will ensure the effective use of technology in line with our IT Strategy, meeting the short, medium and long-term needs of the organisation.
At Cambridgeshire County Council, we are committed to innovation, service quality and continuous improvement. As the Head of IT Operational Services, you will play a crucial role in shaping the future of our digital services, ensuring that we meet the evolving needs of colleagues and communities across Cambridgeshire. This is a hybrid role, with regular on site presence required.
For more information or to arrange an informal discussion about this fantastic opportunity, please contact Tim Spiers, Service Director: Customer and Digital Services by emailing tim.spiers@cambridgeshire.gov.uk
Interviews will be held on Tuesday 21st January 2025.
What will you be doing?
As Head of IT Operational Services, you will lead and manage teams that implement and oversee the full range of Operational Services, including infrastructure, networking and applications, both on-premises and via cloud services.
You will bring a wide range of technical and service management experience across diverse technical disciplines as well as service management and service delivery.
This is a great opportunity for a leader who is committed to driving technological excellence, optimising IT infrastructure and fostering innovation to support the Council in creating a greener, fairer and more caring Cambridgeshire.
About you
You will be an experienced and strategic leader with a proven track record of IT operations, possessing strong problem-solving skills, excellent communication abilities and withhold a commitment to continuous improvement. You will place the customer at the heart of service delivery.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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