About the role
This is an exciting opportunity to join the busy Information Governance service and be the front door for customers requesting support, advice and information from the council under data protection legislation or the Freedom of Information Act. It is important that these requests are recognised, acknowledged and handled appropriately. This makes this role critical to ensuring that the council meets its obligations as well as delivering excellent customer service.
Many people contact the council asking to see their records so that they can understand their relationship with the council or decisions made by the council. This could be records relating to social care or education for example so it is very important that we understand clearly what information is being requested and provide appropriate answers or advice to our customers.
For more information or to chat about this opportunity please contact Ben Stevenson, email@example.com
Please note this post is on a linked grade Scale 6/S02, the starting salary range being £29,269 -£36,648. Salary upon appointment is dependent on experience, but employees will normally be appointed to the minimum salary point of the pay grade for the job.
What will you be doing?
You will be recording requests in the case management system, acknowledging and then directing these to the appropriate officer or service. You will be accessing electronic and paper records, ensuring that these are complete and preparing these for review. You will need to proactively monitor incoming requests, consider these can be handled and provide clear information to customers and the service. You will be monitoring deadlines for responses and supporting the team to ensure that these are met. You will need to liaise with internal and external customers to ensure that complete responses are provided.
We are looking for someone who:
- understands the need for excellent customer service
- has great communication skills.
- work as part of a team to ensure success
- can proactively manage and prioritise work
- has great attention to detail.
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme.
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.