Lead Broker

What will you be doing?

You will:

• Be line managed by the Brokerage Manager
• Be the senior broker within the service, reporting to the brokerage manager and managing supporting and supervising a team of brokers
• Develop and manage a consistent service across all acute and community hospital, home and care home settings providing support to the brokerage team
• Manage the Local Authority block capacity across both care home and the domiciliary care market ensuring datasets are accurate and being able to manipulate this date to produce reports
• Support and sustain effective communication and collaboration between the Brokerage Team, local care providers, frontline Adult Support Co-ordinators (ASC), Transfer of Care Team (TOCT) Social Workers across adult social care and their managers
• Negotiate and manage care placement prices with independent sector care homes ensuring that the best value is achieved at all times
• Be responsible for team reporting of detailed notes on our case management system.
• Assist with monitoring and/or management of budgets in accordance with County council financial processes, systems and instructions
• Respond to queries, liaising with Officers, Managers and departments to ensure all advice and communication (telephone, letters, emails, face-to-face) is delivered to County Council standards and regulatory guidelines
• Oversee the collection, collation & manipulation of a wide range of information using CCC information systems, to generate reports, prepare letters, memos and documents.
• Chair meetings, arrange and provide training events for new and existing Brokers
• Maintain and develop effective partnerships with local Provider’s on a day to day basis to sustain confidence, trust and responsiveness. The Post Holder will liaise with care providers by telephone, email and letter on a daily basis and will be required to provider care Provider’s with composite information on the care packages/placements required.
• Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs
• Manage and support Brokers to use and maintain internal systems (Mosaic and adam) and ensure these reflect accurate data

About you

• Educated to A Level standard, NVQ3 or equivalent standard (e.g. GNVQ, Certificate in Management, BTech
• A knowledge of Brokerage processes and the challenges and opportunities within the sector
• Experience of working within the Adult Social Care/Health sector
• Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and associated office packages and the ability to use these packages to manipulate data and produce reports
• Knowledge of health and safety legislation
• Knowledge of Data Protection and Equal Opportunities legislation and their requirements
• Understanding of financial management, procedures and processes
• Able to prioritise own and Team workload working to tight deadlines in a pressured environment
• Able to consistently produce work of a high standard
• Good interpersonal skills – able to communicate in a friendly, open and constructive manner and build strong working relationships both internally and externally
• Strong negotiation skills and track record of success
• Able to work on own initiative with minimal supervision and manage a predominantly remote working team
• Commitment to continuous service development

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers