Monitoring Assistant

What will you be doing?

Office Support (25%)

• Ensure an accurate, confidential and effective service by maintaining up-to-date monitoring records (paper and electronic), and security of information in accordance with the policies and procedures of the County Council and relevant legislation

• Deliver an efficient and customer focused service, by processing and responding to communication taking messages, booking transport and distributing information as necessary

• Assist in the delivery and development of service monitoring, using information systems to generate reports, documents, letters and memo’s

• Administration of the applications for enhanced DBS disclosures for Drivers/ PA’s and Volunteers acting as a point of contact for enquires.

• Assist in scheduling the monitoring activities to ensure high profile and cost effective activities

• Undertake general clerical and administrative tasks to support the service as required, including processing requests for transport provision (within Shire Hall)

Financial Support (5%)

• Assist in the financial management of the team - monitoring own expenditure, within the requirements of the role.

• Ensure managers/budget holders are updated on team activities in view of costs

Management Support (10%)

• Co-ordinate diary management to ensure meetings are arranged and information recorded and distributed.

• Maintain the Council’s/teams information systems and ensure accuracy of data

• Design and deliver documents and presentations

• Support the induction, supervision and learning of others as required

• Contribute to the management and development of the service

Health & Safety (10%)

• Take action to reduce the risk to self and others

• Contribute to maintenance of a health and safe working environment.

• Maintain the appropriate level of PPE whilst on Monitoring activities, report any deficiencies

Role Specific (50%)

• Ensure understanding of core business of the Passenger Transport Team, including a general understanding of the wider role of the Passenger Transport Service.

• Work with the Monitoring Officer and other Monitoring Assistants to undertake monitoring activities of all contracted transport for Passenger Transport Team. Undertake monitoring activities as directed, as part of the team or individually

• Ensure contractors compliance to the contract requirements for safeguarding and delivery, report all cases of non compliances through the appropriate channels and follow up as appropriate

• Assist in the development of partnership working with outside agencies

• Work with Monitoring Officer and Contracts Officer to build partnership, working with service providers or potential providers advising on all aspects of contract compliance and service delivery

• Undertake other monitoring activities as deemed appropriate by the Passenger Transport Service

• Undertake other tasks and responsibilities as required to assist the delivery of Council services

About you

QUALIFICATIONS

Essential
• General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard

Desirable
• NVQ level 2
• ECDL
• GNVQ

KNOWLEDGE AND EXPERIENCE

Essential
▪ Working understanding of Windows & Microsoft packages (including: Word, Excel, E-mail, Power Point, Internet)
▪ Understanding of requirement for confidentiality

Desirable
• Knowledge of legislation relating to Public Service and Private Hire vehicles
• Knowledge of Council policies & procedures in particular the Home to School Transport Policy
• Experience of local authority working

SKILLS

Essential
• Numerate and literate
• Must Be Car Driver (maximum 6 Points)
• Able to communicate effectively with others
• Able to utilise IT systems to deliver services
• Able to work flexibly to meet demands of service
• Able to work with others to deliver services
• Confident telephone manner

Desirable
▪ Able to take comprehensive minutes of meetings
▪ Able to work on own initiative
• Commitment to continuous service development
• Committed to ongoing personal and role development

BEHAVIOURS

Core - Level 1
• Respect for others
• Self-confidence
• Teamwork & Co-operation
• Customer Focus
• Planning & Organising
• Problem solving & Decision Making

Excellent Ways of Working – Level 1
• Initiative
• Effective communication

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers