About the role
Practice Standards and Quality Officer - CQC Assurance and Case Tracking Focus.
Are you a qualified and registered social worker, occupational therapist, nurse or similarly professionally qualified? Do you enjoy working with colleagues across different service areas? Are you passionate about supporting the development of social work practice and making positive and sustainable changes?
If the answer to the above is 'Yes' then the Practice Standards and Quality Team need you!
We have a rare and exciting opportunity available to join us as a Practice Standards and Quality Officer with a focus on CQC Assurance and Case Tracking. The role is offered as an 18 month fixed term contract or as an 18 month secondment and focuses on supporting us with preparations for the local authority assurance by CQC.
The Practice Standards and Quality Team works across and with Cambridgeshire County Council's Adult Social Care teams to develop best social care practice. The team’s work is evidence based using information obtained through audits, case reviews and working with front line social care teams. Aspects of the team’s activities include: running social care practice workshops; developing practice factsheets; staff guidance and newsletters; working with other areas of the council to provide a joined-up approach to social care; supporting the facilitation of huddles.
The team is small but effective with a strong emphasis on social care values and good social care practice standards.
If you would like to discuss the role in more detail please contact Ali Keclik, Quality and Practice Manager on 07500 856 547. Please note if you are looking to apply for a secondment you must speak to your line manager before applying to confirm that you can be released from your substantive post.
Interviews to be held in person at New Shire Hall in Alconbury on 15th January 2024.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
What will you be doing?
Your day-to-day duties will include developing a case tracking process and tool to support the gathering of evidence in preparation for meeting with CQC as part of the new assurance framework.
You will be required to complete case audits, prepare case summaries and seek out evidence of our work with individuals in Cambridgeshire. You will identify any areas of challenge, and support the development of action plans in response to these challenges.
In order to complete this, you will be working closely and collaboratively with the Quality and Practice manager, the Principal Social Worker for Adults and other key stakeholders. As part of the case tracking work you will also be required to contact individuals we work with to gather their feedback, to ensure a collaborative approach to developing our work.
You will have the opportunity to be involved at every level of the Adult Social Care operational teams and work with shared teams including learning and development, customer care and business intelligence. Your line manager will be the Quality and Practice manager, but as a small and close team, you will receive daily support from all within the team, including regular opportunities to participate in team reflective sessions and support the wider work of the Practice Standards and Quality Team.
About you
We are looking for an individual who is has an understanding of the CQC Assurance framework and has experience of quality assurance in a social care setting.
You must be a qualified social worker or alternatively qualified health professional, registered with Social Work England (or equivalent professional body), have experience of social care with adults and be skilled at working with others.
As a team we work across service areas striving to form and maintain positive working relationships with our colleagues. A track record of positive partnership working is essential as well as excellent communication skills, both verbal and written.
It is important that you are able to demonstrate excellent planning, prioritisation and time management skills.
As the role involves quality assurance of practice, through the use of case audits and tracking, you must have an eye for detail and the ability to apply professional analysis and scrutiny to information. It is essential that you are skilled in using Microsoft Office 365 (Outlook, Excel, Word, Teams, One Drive) and social care case recording systems.
For a full list of the requirements of the role, please check out the Job Description and Person Specification.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
For this role we also offer more specific benefits like:
- Generous annual leave provision (28 days, plus bank holidays)
- A supportive management team that will champion your learning and development
- Employee Assistance Programme – access to free support 24 hours a day
- Payment for business mileage expenses (45p per mile)
- Plus, 6 days of protected time each year to enable our Social Workers to maintain their Continuous Professional Development.
Please read our benefits brochure attached for more information.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
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