About the role
The Prevention & Early Intervention Reablement Service Coordinator role is focused on supporting individuals to maintain their independence within their communities by providing information, support, and short-term care tailored to individual needs. The goal is to empower people to perform daily activities independently rather than relying on others.
Team Overview:
The P&EI Team is a multi-disciplinary group that provides timely and targeted support to enhance the quality of life for individuals, carers, and families. The team emphasises enabling people to make informed decisions about their care and support needs.
Role Impact:
The Reablement Service Coordinator plays a critical role in organising, recruiting, supervising, and managing Reablement Support Workers. The coordinator also manages resources, schedules, and performances to meet the needs of service users, supporting the organisation's mission to deliver high-quality, personalised care.
For more information or to chat about this opportunity please contact Tracey Willis on 07785 475402.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
What will you be doing?
The Reablement Service Coordinator in the P&EI Service will be responsible for a variety of tasks and duties that ensure effective service delivery and management of the team. Here are the key day-to-day responsibilities and duties:
Staff Management and Supervision:
- Organise, recruit, supervise, and provide line management to Reablement Support Workers.
- Conduct direct supervision, including observations and competency assessments, for staff on a four-weekly basis as part of the ‘Our Conversations’ process.
- Manage performance, including addressing sickness, absence, and disciplinary issues, and provide guidance through performance capability processes.
Operational Management:
- Plan and coordinate effective rotas to ensure sufficient staffing for teams, ensuring continuous service user visits and support.
- Manage an electronic scheduling system and other IT applications to deploy staff for assessments and support visits, ensuring service users receive the agreed care and support.
Resource and Capacity Management:
- Identify and manage capacity within the service to maximise efficiency in the allocation of care and support according to individual needs.
- Monitor and manage the geographical deployment of staff to ensure effective use of resources and budget adherence.
Service Quality and Compliance:
- Ensure compliance with corporate policies, procedures, and guidelines, including safeguarding and data protection protocols.
- Work within the requirements of The Care Act 2014, The Care Quality Commission (CQC) regulations, and other relevant legislation to provide personalised care and support.
- Maintain robust record-keeping using appropriate IT systems for monitoring and responding to feedback, complaints, conflicts, and incidents.
Training and Development:
- Interview, select, and provide induction, training, mentoring, and development opportunities for new staff, including managing apprenticeships.
- Lead on staff training, development, quality assurance, health and safety, or manual handling initiatives as needed.
Communication and Decision-Making:
- Communicate effectively with team members, service users, and other stakeholders to ensure clarity in service provision and expectations.
- Make decisions related to service provision, quality assurance, risk management, and continuity of care.
What will you be doing?
Manage an electronic scheduling system and other IT applications, to deploy Lead staff to complete Reablement assessments and reviews, and to deploy support workers to complete visits, ensuring people receive the agreed care and support.
Further, identify and manage capacity within the Service, in order to plan, coordinate, and maximise capacity and be responsible for its efficient and effective use in the allocation of care and support according to the individual needs of the service user.
To manage and organise a staff group of Lead Reablement Workers and/or Support Workers, including the deployment of such resources to ensure the appropriate amount of care and support is provided to meet the needs of Service Users, and further ensure care plans and goals, have been agreed and explained.
To plan and coordinate effective rotas that support P&EI Reablement Out of Hours, On-Call and Duty Function teams, to ensure sufficient staff are always available to manage Service User visits.
To plan and coordinate effective rotas that support P&EI ERS/SCST teams, to ensure sufficient staff are always available to manage call outs and visits.
In consultation with P&EI Team Leads/Managers, interview and select new staff, and carry out induction, training, mentoring, probation, and development and/or apprenticeship for all Lead and/or Support Workers.
To undertake direct supervision, including patch observations and competencies to P&EI Lead Reablement Workers and/or Support Workers on a 4-weekly basis, to include development within the ‘Our Conversations’ process.
To support and manage performance, sickness, and absence of staff, to include guidance, and advise through performance, capability, disciplinary and sickness management processes.
To react, record and respond to feedback as received ensuring the correct processes are followed, and further to work toward the resolution of any complaints, conflicts or incidents as received, and highlighted by customers, service users, and staff, including providing initial responses for review by the P&EI Team Leads /Managers. To ensure robust recording is maintained at all times, using appropriate IT and service systems.
To check and authorise timesheets, and mileage claims (completed by staff), to include enhancements and additional hours, ensuring accuracy and cost efficiencies, using the appropriate Cambridgeshire County Council IT systems to ensure that all staff are paid correctly and in accordance with the corporate policy, and following up on any discrepancies.
To ensure that the budget is supported by the effective use of staffing resources and constant overview of geographical deployment of all staff.
Working within the requirements of The Care Act 2014, The Care Quality Commission (Reviews and Performance Assessments) Regulations 2018, and any other legislation and guidance as may be relevant, providing personalised information and advice, assessment, support planning and review information to individuals/families and their carers.
About you
You will be responsible for the organisation, recruitment, supervision, line management and development of Reablement Support workers in order to meet the assessed needs of individual service users. You will therefore need to be able to demonstrate experience of managing workloads and staff ensuring their training and ongoing development.
You will have experience of working collaboratively with internal and external service providers and also need previous experience of working in a community environment that provides a proactive and personalised approach to the delivery of care. You will be familiar with Health and Safety Guidelines, current social care legislation and CQC regulatory processes.
It is essential that you have or are working towards an NVQ level 3 in Health and Social Care or an equivalent qualification or Apprenticeship and, as this role requires travel across Cambridgeshire, you will need access to a car and have a full driving licence with business insurance. It is hoped to hold face to face interviews for this post the week commencing 24 march 2025.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
