About the role
Are you passionate about making a difference and connecting with people? Join us in improving colleague retention through exit interviews and questionnaires.
Your work with exit interviews will directly impact job satisfaction for the whole organisation. Feedback from departing colleagues has led to better training packages, updated policies, enhanced benefits, and even encouraged some to stay. While some conversations may be challenging, this role offers the chance to make a real difference.
We operate on a hybrid basis, working from home or our state-of-the-art offices in Alconbury Weald. Exit interviews are offered virtually or in-person, depending on the leaver’s preference, so travel to other offices across the county is required.
Our team aim to meet at least a couple of times a month for collaborative work and as needed. Despite the remote work setup, we stay in close contact, fostering a friendly and supportive environment.
This role is for 18.5 hours per week, spread over at least three days. We’re flexible with working hours and days to help you achieve the best work-life balance.
The council is committed to equality, diversity and inclusion and we work to ensure that we promote and develop fair, unbiased recruitment and retention practices.
For more information about the role, please contact Jenny Hancock at jenny.hancock@cambridgeshire.gov.uk, and I will be happy to arrange a call at a convenient time to answer your questions and give you some detail about the role.
Interviews will be held at New Shire Hall, Alconbury Weald, on the 15th October
What will you be doing?
In this role, you will promote, arrange, and conduct exit interviews with leavers. You'll also gather data from online exit questionnaires, identify trends, and collaborate with the Retention Advisor to present your findings and recommendations to our HR Business Partners.
While an existing exit interview process is in place, you'll have the opportunity to make it your own. You'll have the freedom to plan your workday and set priorities to accommodate exit interviews and data presentations.
We'll support you in understanding our internal systems, but you can expect to use Microsoft packages daily.
For more information, please see the attached Job Description/Person Specification.
About you
We don’t require direct experience for this role, but you must have outstanding communication skills and resilience. You’ll build trust with our leavers ensuring they feel comfortable being open and honest in their responses. This starts with the first contact you make, so your writing skills should be excellent. Since you may be the last impression they have of the organisation, you’ll need to conduct exit interviews with confidence, friendliness, compassion and empathy.
Experience in data analysis and presentation is a plus, but we can help you develop those skills. If you believe you have the right communication skills for this role, please apply now.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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