About the role
We are looking to appoint a full time Business Support Officer to provide support to the Passenger Transport Team.
Cambridgeshire are entering an exciting period in relation to the delivery of transport. We have a new strategy that is seeking to evolve and challenge the way our transport services are delivered. We are working closely with providers and families to make sure our transport from home to school and our transport offer for vulnerable adults is the best it can be.
Transport is one of the key priorities for the Education Directorate, and there has been significant investment in the creation of a new service dedicated to delivering outstanding transport services. It is the perfect time to join the new team as they embark on a new chapter.
The successful candidate must have a good working knowledge of Windows & Microsoft packages (including Word, Excel and Outlook). The role will require:
- A customer service approach across the whole team is paramount as you will respond to queries from the team you support as well as customers via phone and e-mail.
- Coordinating and organising all administrative tasks, undertake daily activities as directed by the service. Adhere to business processes to achieve a quality and consistent service which may include tasks around eligibility, contracts and service delivery.
- Use in house data recording systems to update information as and when required.
To be successful in this role you will need to be self-motivated, organised and flexible, with the ability to manage your own workload, prioritise and forward plan. You will have excellent interpersonal skills combined with the ability to represent the service in a positive and professional manner, including communicating with a wide range of internal and external customers.
You must be reliable, have a polite manner and a friendly approach to help you get on with people at all levels. You will need to be a good team worker but also have the ability to work on your own initiative when required and be able to work under pressure to meet tight deadlines.
This is an exciting opportunity to gain experience within the Local Authority and develop knowledge and understanding of the Education Service.
The role will be based at New Shire Hall, Alconbury Weald with hybrid home/office arrangements and flexible working arrangements.
Interviews will take place on Tuesday 30 January 2024.
For an informal discussion about the role please contact
Sue Eagle - sue.eagle@cambridgeshire.gov.uk or 01223 715598 or
Stephanie Miller – stephanie.miller@cambridgeshire.gov.uk 01223 699791
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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