Contract Monitoring Officer - fixed-term for 12 months

What will you be doing?

As Contract Monitoring Officer, you will work directly with transport providers to monitor performance, investigate concerns and support continuous improvement across our contracted services. 

You will be responsible for monitoring contract compliance, carrying out audits and reviews, investigating incidents, complaints and safeguarding concerns, and ensuring operators meet the standards expected by the Council. 

A key element of the role will be leading responses where contractual requirements have not been met. You will work with operators to implement improvement plans, manage performance concerns and support appropriate contractual interventions where necessary. 

The successful candidate will also play an important role in safeguarding activity across the service. You will investigate safeguarding concerns involving transport providers, drivers and passenger assistants, working closely with internal safeguarding teams, schools, partner agencies and licensing authorities to ensure concerns are appropriately managed and resolved. 

In addition, the role will support the Passenger Transport Service's wider transformation programme. You will help improve the quality, accuracy and consistency of service data, monitoring information and management reporting, ensuring that operational and performance data is used effectively to drive improvements and support evidence-based decision making.

Working alongside the Commissioning Manager, you will also contribute to the development of future commissioning opportunities by identifying service improvement initiatives, analysing provider performance, supporting market engagement activities and providing intelligence to inform procurement exercises, contract renewals and service redesign projects.

For more information, please see the attached Job Description/Person Specification.

About you

We are looking for an individual who can demonstrate: 

• Experience of contract management, contract monitoring, supplier relationship management, procurement or commissioning activity. 
• Strong investigative, analytical and problem-solving skills. 
• Experience of managing performance issues and driving service improvements. 
• Excellent communication and stakeholder engagement skills. 
• Confidence in challenging poor performance constructively and professionally. 
• Experience of preparing reports and analysing data to support decision making. 
• The ability to manage multiple priorities within a fast-paced operational environment. 
• Strong organisational skills and attention to detail. 
• A commitment to safeguarding and promoting the welfare of children and  adults.

It would be advantageous if you have: 

• Experience within passenger transport, local government or a regulated environment. 
• Knowledge of SEND, Home to School Transport or Adult Social Care Transport services. 
• Knowledge of transport licensing and regulatory requirements. 
• Understanding of public sector commissioning, procurement and contract management processes. 

This role offers the opportunity to make a genuine difference to the lives of Cambridgeshire residents whilst contributing to a major programme of service improvement. 

You will work at the centre of contract assurance, safeguarding, provider engagement and service development, helping to strengthen existing services while supporting future commissioning and transformation activities. 

If you are looking for a role where you can influence service quality, improve outcomes for vulnerable passengers and contribute to the future development of Passenger Transport services, we would love to hear from you. 

For more information, please see the attached Job Description/Person Specification.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers