About the role
Are you an ambitious and inspirational individual with the capability to make a difference to people’s lives?
Then we want to hear from you!
Cambridgeshire County Council is looking for two Contract Officers to support our Adult Social Care Contracts Team. We are offering one permanent position and one position on a Fixed Term Contract for 12 months. This is a unique opportunity to be part of an established high performing team with an outstanding reputation for leading the way in our Adult’s Commissioning Directorate.
Can you rise to the challenge? If you have the passion for putting social care at the heart of everything you do and the ambition to help shape our future, we would love to hear from you.
If you would welcome this new challenge then apply online today or, for an informal discussion about the role please contact fiona.mcdonald@cambridgeshire.gov.uk or michelle.foster@cambridgeshire.gov.uk . Interviews are planned for week beginning 30/9/24.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
What will you be doing?
The successful candidate will:
Work with Contract and Account Managers to develop and use appropriate systems and tools (such as the PAMMS monitoring tool) to manage and monitor contractual compliance with commissioned providers of Adult Social Care, to ensure that quality services are provided to our service users.
Conduct monitoring visits and work with providers to identify contractual compliance shortfalls, liaising with Contract and Account Managers to recommend the appropriate course of action. To professionally challenge poor practice and undertake the performance management of providers to address any such shortfalls and ensure improvement of service provision and quality, whilst working to manage and mitigate risk.
Promote good practice and enhance service quality through the ongoing provision of clear guidance, information, and education to care providers, in order to raise the quality-of-service provision.
Gather and review information or carry out an initial visit to a provision which has not previously been used or monitored where a Service User is being placed for the first time.
Monitor notifications of concerns and report evidence of any trends in performance, concerns and other issues to the relevant Contract and Account Manager and support key stakeholders in the event of provider failure.
Support Contract and Account Managers to provide information to assist with the commissioning of services and support the development of commissioning strategies, specifications, monitoring tools and other associated documents, where required.
Work closely with providers across the statutory, voluntary, and independent sector to develop productive relationships and co-production of service delivery and improvement.
Provide support and information to social care teams in relation to commissioning and contract arrangements, including promotion of good practice, advice, and support.
Liaise with external agencies, including but not limited to CQC, health partners, district councils and other statutory and non-statutory organisations.
Contribute to the delivery of provider events as delegated by the manager.
Carry out additional reasonable duties as required by the line manager.
About you
The successful candidate will:
Be educated to A Level / NVQ Level 3, GCSE Maths and English Grade C
Have an up to date and credible level of knowledge and understanding relating to Adult Social Care, quality and contract management.
Have an understanding of how to apply performance measures and evaluation methodologies to deliver improvement.
Have the ability to problem solve on a wide range of issues and to seek the necessary information and guidance to make an appropriate decision or recommended course of action
Have good analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and utilise it to inform strategy development.
Have experience of using information management systems to produce good quality data in a variety of formats.
Have extensive office administrative experience and be fully proficient at using IT systems, with a good working knowledge of the Microsoft Office package
Have knowledge of Health and Safety Legislation.
Have knowledge of Data Protection and Equal Opportunities legislation and their requirements
Have an understanding of financial management, procedures, and processes
Be able to prioritise workload
Be able to consistently produce work of a high standard
Have good interpersonal skills and the ability to communicate in a friendly, open, and constructive manner via email and telephone
Be able to work on own initiative with minimal supervision
Have commitment to continuous service development
Be adaptable and flexible to the needs of the Team with a willingness to learn and develop.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme.
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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