About the role
This vacancy is in the Adults Business Systems team supporting the Adults, Health and Commissioning directorate.
We are looking for a Senior Business Systems Support Officer to join our Customer & Digital Services team and help support the important business systems used across Cambridgeshire County Council.
This is a varied role where you will provide specialist support across line-of-business applications, helping colleagues get the best from the systems they rely on to deliver services. You will investigate and resolve complex issues, support system changes and upgrades, and use your technical knowledge to provide advice and guidance to both customers and colleagues.
You will act as a point of escalation within the team and have the opportunity to contribute to service improvements, system development and projects, as well as supporting and sharing your knowledge with less experienced colleagues.
This is a hybrid role, with regular attendance at the office required during the month.
What will you be doing?
No two days will be exactly the same. Working as part of our Business Systems team, you will:
- Investigate and resolve complex incidents, service requests and application issues, working within agreed service levels.
- Act as a point of escalation for colleagues and provide guidance on more complex technical issues.
- Support, configure and administer line-of-business systems, including managing processes and integrations between applications.
- Work closely with service users to understand their requirements, identify options and recommend practical solutions.
- Support system upgrades, releases and the introduction of new systems, including testing and implementation activities.
- Carry out root cause analysis, escalating issues to third-party suppliers where necessary.
- Help design and implement workflows, forms and processes in response to business, legislative and service requirements.
- Support data quality, reporting and statutory return activities where required.
- Produce and maintain clear system documentation, process maps, support information and training materials.
- Work collaboratively with colleagues, customers, suppliers and application owners to continuously improve the quality and performance of our services.
About you
You will be an experienced IT professional with a strong background in supporting business applications or line-of-business systems and the confidence to investigate and resolve complex issues.
You will have a good understanding of IT support processes and be comfortable configuring systems, analysing requirements and translating them into practical solutions. Experience of working with Microsoft 365 applications is important, with knowledge of tools such as Power BI or Power Automate also beneficial.
Depending on the service area you support, experience of systems within areas such as Adult Social Care, Children’s Social Care and Early Help, Education, Assets, Customer Services or GIS would be particularly valuable. Knowledge of areas such as system integrations, data management, reporting and dashboards, SQL, JavaScript or GIS technologies may also be relevant.
Just as importantly, you will be someone who thrives on solving problems and delivering an excellent customer experience. You will be organised, able to manage competing priorities and comfortable taking ownership of issues through to resolution. You will communicate clearly with both technical and non-technical colleagues, work well independently and as part of a team, and be willing to share your knowledge and support the development of others.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Attached documents
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